Customer Story: How Southern Chill A/C and Heating, LLC Helped a Single Mom Stay Cool and Stress-Free
- Courtney Gary
- Apr 16
- 2 min read
Updated: Apr 28
In Southwest Louisiana, having working AC isn’t a luxury — it’s survival.
Especially when you’re doing everything on your own.
When we got a call from Ms. Johnson, a single mom on a Sunday afternoon, we knew this wasn’t just another service ticket.
This was about helping someone who genuinely needed it — and deserved a team that would meet her where she was.
The Call: “I Don’t Know What’s Wrong — It’s Just Not Cooling”
When she called, Ms. Johnson sounded worried — but also embarrassed.
She admitted right away:
“I don’t really know anything about AC maintenance. I just know it’s blowing air, but it’s not cold anymore.”
She didn’t realize simple things like changing the air filter or clearing the drain line could have made a difference.
But honestly?
That’s not her fault — and it’s why we’re here.
Our Response: Real Help, Right Away
We sent a tech out that Sunday afternoon — because when it’s 90+ degrees and you have kids at home, you don’t wait until Monday.
Our technician arrived, introduced himself, and immediately set the tone: no judgment, no pressure, just solutions.
The Walkthrough: Teaching, Not Just Repairing
Once we started the inspection, here’s what we found:
The air filter was completely clogged (hadn’t been changed in a long time — because no one had ever explained why it mattered)
Drain line was starting to clog, slowing the system’s efficiency
Coils needed light cleaning
Instead of just fixing it quietly and leaving a bill, our technician spent the time:
Showing her how to replace the air filter herself (with simple instructions)
Teaching her how to pour vinegar down the drain line once a month to keep it clear
Giving her a fridge magnet with an easy maintenance checklist:
Change your filter
Check the drain pan
He explained everything step-by-step — using plain language, not “tech talk.”
The Cost: Transparency and Compassion
When it came time to talk about the bill, Ms. Johnson looked a little overwhelmed.
We get it — unexpected repairs can hit hard, especially for a single-parent household.
Our technician sat down with her and explained:
The total cost of service (broken down in plain numbers)
A payment plan option that fit her budget
No hidden fees, no surprises — just fairness.
By the end, she wasn’t stressed — she was relieved.
She had a working AC, a plan to stay on top of maintenance, and a payment schedule she could handle.
And we got paid — fairly and respectfully — for the work we were proud to do.
At Southern Chill A/C and Heating, LLC, We Work With You — So Your AC Works for You
Every customer deserves respect.
Every home deserves comfort.
And every family — no matter their situation — deserves service they can trust.
At Southern Chill A/C and Heating, LLC, we don’t just show up, fix it, and leave.
We teach you how to take care of your system so you feel confident — not confused.
Because when you know what to do, little problems stay little.
And when you trust your HVAC company, big problems feel a lot smaller.
Comfort that fits your life — and your budget
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