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Customer Story: How Southern Chill A/C and Heating, LLC Helped a Single Mom Stay Cool and Stress-Free

  • Courtney Gary
  • Apr 16
  • 2 min read

Updated: Apr 28

In Southwest Louisiana, having working AC isn’t a luxury — it’s survival.

Especially when you’re doing everything on your own.


When we got a call from Ms. Johnson, a single mom on a Sunday afternoon, we knew this wasn’t just another service ticket.

This was about helping someone who genuinely needed it — and deserved a team that would meet her where she was.




The Call: “I Don’t Know What’s Wrong — It’s Just Not Cooling”



When she called, Ms. Johnson sounded worried — but also embarrassed.

She admitted right away:


“I don’t really know anything about AC maintenance. I just know it’s blowing air, but it’s not cold anymore.”


She didn’t realize simple things like changing the air filter or clearing the drain line could have made a difference.

But honestly?

That’s not her fault — and it’s why we’re here.





Our Response: Real Help, Right Away



We sent a tech out that Sunday afternoon — because when it’s 90+ degrees and you have kids at home, you don’t wait until Monday.

Our technician arrived, introduced himself, and immediately set the tone: no judgment, no pressure, just solutions.





The Walkthrough: Teaching, Not Just Repairing



Once we started the inspection, here’s what we found:


  • The air filter was completely clogged (hadn’t been changed in a long time — because no one had ever explained why it mattered)

  • Drain line was starting to clog, slowing the system’s efficiency

  • Coils needed light cleaning



Instead of just fixing it quietly and leaving a bill, our technician spent the time:


  • Showing her how to replace the air filter herself (with simple instructions)

  • Teaching her how to pour vinegar down the drain line once a month to keep it clear

  • Giving her a fridge magnet with an easy maintenance checklist:


    • Change your filter

    • Check the drain pan



He explained everything step-by-step — using plain language, not “tech talk.”





The Cost: Transparency and Compassion



When it came time to talk about the bill, Ms. Johnson looked a little overwhelmed.

We get it — unexpected repairs can hit hard, especially for a single-parent household.


Our technician sat down with her and explained:


  • The total cost of service (broken down in plain numbers)

  • A payment plan option that fit her budget

  • No hidden fees, no surprises — just fairness.



By the end, she wasn’t stressed — she was relieved.

She had a working AC, a plan to stay on top of maintenance, and a payment schedule she could handle.


And we got paid — fairly and respectfully — for the work we were proud to do.





At Southern Chill A/C and Heating, LLC, We Work With You — So Your AC Works for You



Every customer deserves respect.

Every home deserves comfort.

And every family — no matter their situation — deserves service they can trust.


At Southern Chill A/C and Heating, LLC, we don’t just show up, fix it, and leave.

We teach you how to take care of your system so you feel confident — not confused.


Because when you know what to do, little problems stay little.

And when you trust your HVAC company, big problems feel a lot smaller.



Comfort that fits your life — and your budget



Kommentare


We believe in showing up, doing right, and honoring our word—because we’re led by more than profit. 

Proudly serving Southwest Louisiana since 2019 — now continuing the legacy of Donnie’s Cooling and Heating, trusted in Jennings since 1993.

Southern Chill A/C and Heating, LLC Logo

License # 72883

©2019 by Southern Chill AC and Heating, LLC. 

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